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ClientSuccess eBooks

Learn the best practices of the customer success industry through easy-to-read, high-value eBooks targeted at a variety of topics for customer success professionals.

EBook 2020 Predictions

Top Customer Success Executives Predict 2020 Trends

In this eBook you will learn:

  • Learn what CS leaders from multiple industries are predicting in 2020
  • Gain valuable insights into emerging industry trends
  • Learn how CS leaders are growing and evolving to meet the changing landscape

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EBook Csm Trenches Best Practices

CSM from the Trenches: Customer Success Best Practices from 20+ Executives

In this eBook you will learn:

  • Learn the best practices used by 23 different customer success executives
  • Gain valuable insights about emerging industry trends
  • Learn how to create a positive impact in your role

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EBook How To Build Csm Team

How to Build and Scale a Customer Success Team

In this eBook you will learn:

  • Step-by-step guide to building a Customer Success Team
  • Tips for hiring and motivating CSMs
  • Practical ways to scale the team

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CustomerSuccessLeadeers@2x

Customer Success as a Culture: Customer Success Leaders Edition

In this eBook you will learn:

  • 7 innovative customer success leaders share strategies to scale customer success
  • Learn best practices to hire, compensate, and measure customer success teams
  • Learn techniques to align customer success across every department

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Ebook Cover SaaSMetrics@2x

The Ultimate Guide to SaaS Customer Success Metrics

In this eBook you will learn:

  • Best practices, recommendations, and alignment around 4 key categories of metrics
  • The most popular SaaS metrics customer success leaders should pay attention to
  • Brought to you by ClientSuccess and the 2016 CS100 Summit attendee executives

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EBook Csm Trenches

CSM from the Trenches: Implementing Customer Success

In this eBook you will learn:

  • Learn the best practices used by 23 different customer success executives
  • Gain valuable insights about emerging industry trends
  • Learn how to create a positive impact in your role

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Ebook Salesleaders@2x

Customer Success as a Culture: Sales Leaders Edition

In this eBook you will learn:

  • 7 innovative sales leaders share how they contribute to customer success
  • Learn best practices to putting customers first in the sales process
  • Key insights to begin implementing customer success as a culture in your company

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Productleaders Ebook@2x

Customer Success as a Culture: Product Leaders Edition

In this eBook you will learn:

  • 8 innovative product leaders share how they contribute to customer success
  • Learn best practices to align customer success to product development
  • Learn how product leaders are innovating around the idea that customer success is a culture

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Ebook 5WaysToDelightCustomers@2x

5 Ways To Surprise & Delight Your Customers

In this eBook you will learn:

  • The most powerful marketing tools
  • Foster deep authentic relationships
  • Tips on how to get started now

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Ebook Marketingleaders@2x

Customer Success as a Culture: Marketing Leaders Edition

In this eBook you will learn:

  • 8 marketing professionals on interaction with customer success teams
  • Tips for communicating with and involving customers
  • How to build customer-focused teams and goals around customer success

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Ebook 8WaysStartupCS

8 Ways To Ensure That Your Startup Is Customer Success Focused

In this eBook you will learn:

  • Customers are your #1 asset
  • Build customer loyalty
  • It starts at the top

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Ebook 3StepsCustomerFirst@2x

3 Steps To Putting Your Customer First This Year

In this eBook you will learn:

  • Critical components that you and your organization can start using today
  • Make your customer look like a hero
  • Be your customer’s advocate

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Landingpage 2015predictions Book@2x

2015 Customer Success Predictions

In this eBook you will learn:

  • 10 Industry veterans and thought-leaders
  • Powerful insights and unique, fresh ideas
  • Top SaaS companies

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