Customer success begins with successful onboarding. This free eBook teaches how to nail your onboarding process for your customers.
In this eBook we’ll explore several topics that will help you to establish yourself as a GREAT customer success manager, and how to build the requisite skillset to be a rockstar CSM
One of the most important tasks for a customer success leader is building the right CSM compensation plans to reward and incentivize their team.
In this eBook we’ll explore several topics that will help you to establish yourself as a customer success leader and build a great team that focuses on retention and growth.
Top Customer Success Executives shared a glimpse of how 2020 will change the state of Customer Success forever in this free eBook.
Customer success should be a culture, not just a team. This customer success free ebook teaches sales leaders how establish a culture of customer success.
Customer Success can't just be a department - it needs to be a culture. In this free eBook, CS leaders teach how to make customer success a culture and not just a team.
New to Customer Success? This free eBook was designed for you - chock-full of best practices from 20+ CS executives for how to do your job, crush your metrics, and improve your influence.
Are you a Customer Success Manager tasked with building out your team's Customer Success function? Look no further -- this free eBook is built for you, sharing the best tips and tricks from those who've done it before!
The perfect free eBook for those tasked with building a customer success team from scratch, or for helping one to scale. Get great insight into KPIs, CSM hiring best practices, and more!
We asked 100+ of the greatest minds in customer success what the most important metrics and KPIs were in Customer Success. This ebook contains their answers.
Product teams and leaders have a massive impact on Customer Success! This free eBook share replicable examples from 8 top product leaders of how they embrace their role and impact on customer success.
Customers are your company's #1 asset, but does your company act like that's true? This free customer success eBook covers 8 proven best practices for ensuring your startup is customer success focused.
Free Customer Success eBook with 5 actionable best practices you can implement today to surprise and delight your customers.
It's never too late to put your customers first. This free customer success eBook shares 3 critical best practices to have a "customer-first culture".