eBook: How to Nail Your Onboarding Process

Customer success begins with successful onboarding. This free eBook teaches how to nail your onboarding process for your customers.

The Ultimate Customer Success eBook Collection

In this eBook we’ll explore several topics that will help you to establish yourself as a customer success leader and build a great team that focuses on retention and growth.

How to Become a Great Customer Success Manager

In this eBook we’ll explore several topics that will help you to establish yourself as a GREAT customer success manager, and how to build the requisite skillset to be a rockstar CSM

Template - Anatomy of a High Performing Health Score

Template - 5 Elements of a Successful Kickoff

The Definitive Guide to CSM Comp Plans

One of the most important tasks for a customer success leader is building the right CSM compensation plans to reward and incentivize their team.

How to Become an Elite Customer Success Leader

In this eBook we’ll explore several topics that will help you to establish yourself as a customer success leader and build a great team that focuses on retention and growth.

Top Customer Success Executives Predict 2020 Trends

Top Customer Success Executives shared a glimpse of how 2020 will change the state of Customer Success forever in this free eBook.

Customer Success as a Culture: Customer Success Leaders Edition

Customer Success can't just be a department - it needs to be a culture. In this free eBook, CS leaders teach how to make customer success a culture and not just a team.

Customer Success as a Culture: Sales Leaders Edition

Customer success should be a culture, not just a team. This customer success free ebook teaches sales leaders how establish a culture of customer success.

CSM from the Trenches: Customer Success Best Practices from 20+ Executives

New to Customer Success? This free eBook was designed for you - chock-full of best practices from 20+ CS executives for how to do your job, crush your metrics, and improve your influence.

CSM from the Trenches: Implementing Customer Success

Are you a Customer Success Manager tasked with building out your team's Customer Success function? Look no further -- this free eBook is built for you, sharing the best tips and tricks from those who've done it before!

How to Build and Scale a Customer Success Team

The perfect free eBook for those tasked with building a customer success team from scratch, or for helping one to scale. Get great insight into KPIs, CSM hiring best practices, and more!

ClientSuccess Ultimate Guide to Customer Success Metrics

We asked 100+ of the greatest minds in customer success what the most important metrics and KPIs were in Customer Success. This ebook contains their answers.

eBook - Customer Success as a Culture: Product Leaders Edition

Product teams and leaders have a massive impact on Customer Success! This free eBook share replicable examples from 8 top product leaders of how they embrace their role and impact on customer success.

8 Ways To Ensure That Your Startup Is Customer Success Focused

Customers are your company's #1 asset, but does your company act like that's true? This free customer success eBook covers 8 proven best practices for ensuring your startup is customer success focused.

3 Steps To Putting Your Customer First This Year

It's never too late to put your customers first. This free customer success eBook shares 3 critical best practices to have a "customer-first culture".

5 Ways To Surprise & Delight Your Customers

Free Customer Success eBook with 5 actionable best practices you can implement today to surprise and delight your customers.