Join us as Bob London presents on the antidote to QBR fatigue: Make the conversation about THEM, not you!
Designing a Content Strategy to Help Your Customers Succeed with Your Solution
Join Kristi Faltorusso (CCO @ ClientSuccess) as she shares insights and lessons on specialization of CSM roles, building scaled CS programs, using churn/risk data and how to develop content to make customers successful.
Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers
Moving from Full Stack CSMs and Introducing Specialty Roles
Join Brady & Nate from the team at Clozd as we take a look at best practices when performing renewals win/loss analyses
Whitney Daily (Global SVP, Customer Experience @ Netwrix) discusses how to build a performant renewals strategy
Ari Hoffman (VP Customer Marketing & Advocacy @ Influitive) discusses the alliance between customer success and marketing teams to benefit your customers
Kari Ardalan (Global Head of Digital Services & Success @ Qualtrics) replays her presentation on the blueprint to follow for any organization scaling their efforts digitally.
Jeff Kushmerek of Infinite Renewals discusses why customer onboarding and implementation have become so key to your company's revenue goals.
Jeff Beaumont (Former, Sr. Dir. WW Customer Success Ops @ GitLab) discusses how customer operations can help you get ahead in a down economy
Founder & CEO Dave Blake takes a deep dive into the CS metrics that matter to help your customer success team set the right goals for growing your customer base.
Maranda Dziekonski (SVP Customer Success, Datasembly) discusses how to lead through tough times in customer success, layoffs and more.
Watch live replays of some of our favorite presentations from the 2023 CS100 Summit!
Greg Daines (CEO at ChurnRX) presents his 2023 CS100 remarks on the importance of using customer results to hold customers accountable
ClientSuccess is acquiring Status, a collaborative customer onboarding platform