Resources

Upcoming Webinar: The Revenue Growth Universe — How Customer Success Leaders Unlock the Next Era of GTM Revenue Growth

Discover how top CS leaders drive GTM revenue growth with AI, community, and financial strategy using the Marvelous6 leadership framework.

Compensation Plans for Customer Success Managers

On-Demand Webinar: Stop Serving Everyone Equally: Intentional Customer Success

Discover how to boost retention, scale personalization, and reduce prep time through intentional customer engagement and tiered success strategies

On-Demand Webinar: The AI-Powered Customer Success Playbook - Real Strategies for 2026

Learn how Customer Success teams use AI to drive adoption, reduce churn, and scale impact with proven playbooks for 2026.

CS100 - Welcome & Four Predictions Shaping the Future of Customer Success

Dave Blake (Founder/CEO of ClientSuccess)

CS100 – Keynote: Leadership Lessons from an Elite Career

Jimmer Fredette (Olympian, Former NBA Player, Managing Director of USA Basketball & Partner at Tandem Ventures)

CS100 – The Fit Test: How to Spot the Right Company (and Avoid the Wrong One)

Kristi Faltorusso (CCO at ClientSuccess) & Maranda Dziekonski (CCO at Fexa)

CS100 - The Modern CX Funnel: Bringing Rigor to Post-Sales

Sasha Anderson (Global Head of CX at Canva)

CS100 - What Great Customer Success Leaders Do Differently: A CEO’s Perspective

Dan O’Connell (CEO of Front)

CS100 – Improving Retention Through Cross-Functional Alignment

Katie Bonilla (SVP of Customer Experience at Docebo)

CS100 – Knowing the Numbers: Financial Literacy for Customer Success Leaders

Jay Nathan (CEO of Balboa Solutions)

CS100 – Growth, AI, and What’s Next for Post-Sales

Josh Crossman (Founder & CEO of Magnify)

CS100 – Are You Listening to Your Best Customers?

Jill Sawatzky (EVP & Chief Customer Officer at Thought Industries)

CS100 – A Blueprint for Building an AI-Ready Customer Success Organization

Natalie Wolf (Chief Customer Officer at People.ai)

CS100 – The VALUE Model: A Playbook for Customer Expansion

Rob Zambito (Founder & CEO of Success Scaled Consulting)

CS100 – The Unicorn Is You: Bold Leadership in Customer Success

David Karp (Chief Customer Officer of DISQO)

CS100 – Customer Success in Legacy Organizations

Lane Holt (Director of Strategic Business Initiatives at Constant Contact)

CS100 – Your Customers Don’t Care About AI, Why Should You?

Chris Hood (CEO & Strategic Advisor of CH Digital Ventures)