Events
The CS100 AI Summit plus a decade of on-demand CS100 Summit sessions — keynotes and talks from the leaders shaping customer success.
Featured Event
CS100 AI Summit 2026
The Immersive AI Experience for Customer Success Leaders.
September 8–9, 2026Sundance Mountain Resort, UT
Visit the summit site CS100 Summit
55 sessionsA decade of the premier customer success leadership summit at Sundance. Revisit the sessions by year.
2025· 15 sessions
EventDec 2025
CS100 - Welcome & Four Predictions Shaping the Future of Customer Success
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EventDec 2025
CS100 – Keynote: Leadership Lessons from an Elite Career
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EventDec 2025
CS100 – Are You Listening to Your Best Customers?
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EventDec 2025
CS100 – A Blueprint for Building an AI-Ready Customer Success Organization
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EventDec 2025
CS100 – Customer Success in Legacy Organizations
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EventDec 2025
CS100 – Growth, AI, and What’s Next for Post-Sales
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EventDec 2025
CS100 – Improving Retention Through Cross-Functional Alignment
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EventDec 2025
CS100 – Knowing the Numbers: Financial Literacy for Customer Success Leaders
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EventDec 2025
CS100 – Making an Impression and an Impact as a New CCO
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EventDec 2025
CS100 - The Modern CX Funnel: Bringing Rigor to Post-Sales
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EventDec 2025
CS100 – The Fit Test: How to Spot the Right Company (and Avoid the Wrong One)
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EventDec 2025
CS100 – The Unicorn Is You: Bold Leadership in Customer Success
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EventDec 2025
CS100 – The VALUE Model: A Playbook for Customer Expansion
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EventDec 2025
CS100 - What Great Customer Success Leaders Do Differently: A CEO’s Perspective
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EventDec 2025
CS100 – Your Customers Don’t Care About AI, Why Should You?
Watch2023· 10 sessions
EventSep 2023
2023 C100 Summit - "A New Dawn of Customer Success" presented by Dave Blake, Founder CEO, ClientSuccess
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EventSep 2023
2023 CS100 Summit - "3 Ways to Align Revenue and Product" Presented by Kristy Muir, Sterling Snow, Tyler Hogge Pelion Ventures
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EventSep 2023
2023 CS100 Summit - "Building a High Performing Renewals Strategy" presented by Whitney Daily, Netwrix
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EventSep 2023
2023 CS100 Summit - "Building a Powerful Alliance - Customer Success and Customer Marketing" Presented by Ari Hoffman, Influitive
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EventSep 2023
2023 CS100 Summit - "Designing Sustainable Success" Presented by Kristi Faltorusso, Chief Customer Officer, ClientSuccess
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EventSep 2023
2023 CS100 Summit - "Road to Excellence Engineering and Scaling High Impact Onboarding Programs" Presented by Brittany Soinski
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EventSep 2023
2023 CS100 Summit - "The Unspoken Truths for Career Success" presented by Tessa White, The Job Doctor
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EventSep 2023
2023 CS100 Summit - "Unlocking Digital Success A Blueprint for Companies of All Sizes and Stages" Presented by Kari Ardalan
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EventSep 2023
2023 CS100 Summit - "Using AI to Transform Post Sales Revenue" presented by Jan Young and Ralphie English
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EventSep 2023
2023 CS100 Summit - "Using Results to Hold Your Customers Accountable" presented by Greg Daines, ChurnRX
Watch2022· 17 sessions
EventOct 2022
2022 CS100 Summit- Building Customer Success Career Paths - Maranda Dziekonski, Switfly
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EventOct 2022
2022 CS100 Summit - Building Your Growth Engine with CS - Beth Yehaskel, Winning By Design
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EventOct 2022
2022 CS100 Summit - Community Foundations - Nisha Baxi
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EventOct 2022
2022 CS100 Summit - CS Perspectives from the Rest of the C-Suite - Patrick Campbell,ProfitWell/Paddle
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EventOct 2022
2022 CS100 Summit - Customer Love Languages - Bob London, Chief Listening Officers
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EventOct 2022
2022 CS100 Summit - Dave Blake - Elevating Your Impact
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EventOct 2022
2022 CS100 Summit - Driving Impact in the Board Room -Jay Nathan, Kristy Muir, Eugene Lee, Kory Knell
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EventOct 2022
2022 CS100 Summit - Driving Impact in the Board Room -Jay Nathan, Kristy Muir, Eugene Lee, Kory Knell
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EventOct 2022
2022 CS100 Summit Highlight Video
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EventOct 2022
2022 CS100 Summit - How To Feel Confident In Any Situation - Nils Vinje, B2B Leaders Academy
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EventOct 2022
2022 CS100 Summit - James Lawrence - Redefine Impossible
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EventOct 2022
2022 CS100 Summit - Scaling Your CS Organization - Nicholas Tyson
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EventOct 2022
2022 CS100 Summit - Wait, your CMO cares about something other than Pipeline? Chris Koehler, Box
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EventOct 2022
2022 CS100 Summit - What Kind of Churn Do You Have? - Greg Daines
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EventOct 2022
20222 CS100 Summit - How to Drive Customers to Value Immediately - Donna Weber
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EventOct 2022
CS100 Summit - How to Create a Revenue Team - Sterling Snow,Divvy
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EventOct 2022
The 2022 CS100 Summit Experience, presented by ClientSuccess
Watch2019· 13 sessions
EventOct 2019
2019 CS100 Summit - Dave Blake - Elevate the Customer Experience
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EventOct 2019
2019 CS100 Summit - Donna Weber - Why Continuous Customer Onboarding is Critical for Your Business
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EventOct 2019
2019 CS100 Summit - Gillian Heltai - Customer Advocacy as a Competitive Differentiator
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EventOct 2019
2019 CS100 Summit - Greg Daines - The 3 Toxic Excuses of Customer Success
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EventOct 2019
2019 CS100 Summit Highlights
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EventOct 2019
2019 CS100 Summit - Jennifer MacIntosh - Bridging CX and CS, Putting the 'unity' in Community
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EventOct 2019
2019 CS100 Summit - Jim Kalbach - Jobs to be Done Strategy in Customer Success
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EventOct 2019
2019 CS100 Summit - Jon Herstein - Blow Your Customer's Minds with a Customer Centric Culture
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EventOct 2019
2019 CS100 Summit - Jonathan Kim - Marrying Product & Customer Success
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EventOct 2019
2019 CS100 Summit - Kerry Bodine - The Path To Profitable Customer Experiences
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EventOct 2019
2019 CS100 Summit - Linda Crawford - Conducting Your Customer Success Symphony: A CEO's Perspective
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EventOct 2019
2019 CS100 Summit - Ryan Smith - The Journey from Basement to $8 Billion Dollar Acquisition
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EventOct 2019
