CS100 – The Unicorn Is You: Bold Leadership in Customer Success

2025 CS100 Summit Speaker – David Karp (Chief Customer Officer of DISQO)

In this session at the 2025 CS100 Summit, David Karp delivers a powerful call to action for customer success leaders facing growing pressure, complexity, and expectations.

David challenges the idea that leadership is reserved for a select few and makes the case that bold, visible leadership from customer success is now essential to driving influence and outcomes across the business.

In this session, you’ll learn:

• Why customer success leaders are under more pressure than ever
• How leadership is a daily decision, not a title or role
• Five bold moves CS leaders must make to increase influence and impact
• How to become the voice of the customer at the executive level
• Why knowing your revenue math is critical for credibility and trust

David also explores how CS leaders can lead sideways and up, push product thinking forward, and share wins in ways that build momentum and executive alignment.

As customer success continues to evolve, this session offers an energizing reminder that the next unicorn in CS isn’t a company or a platform — it’s the leader willing to step forward with confidence and clarity.

‍The CS100 Summit is presented by ClientSuccess, the leading post-sales CRM for B2B SaaS companies. CS100 brings together customer success leaders from across the industry to share real-world frameworks, leadership lessons, and practical strategies for driving retention, expansion, and long-term growth.