Customer Success Bootcamp: Using Your NPS Campaign to Power Your Business
A 60-minute ClientSuccess bootcamp on using your NPS campaign to power the business — why a well-run NPS program still drives value in Voice of Customer.
TL;DR
- This 60-minute ClientSuccess bootcamp, hosted by CEO Dave Blake with Kristi Faltorusso, makes the case that a well-run NPS program still drives real value despite claims that NPS has lost its relevance.
- NPS (Net Promoter Score) works best as a core component of a broader Voice of Customer (VOC) program rather than a standalone metric.
- Consistency matters more than the survey itself: a well-executed, repeatable NPS campaign is what turns the score into a tool that powers the business.
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Frequently Asked Questions
Is NPS still worth measuring?
Yes — a well-executed, consistent NPS program still drives value as a core component of a Voice of Customer (VOC) program. This bootcamp pushes back on the claim that Net Promoter Score has lost its relevance, arguing the problem is usually poor execution rather than the metric itself.
How does NPS power a business?
NPS powers a business when it feeds a broader Voice of Customer program instead of sitting as a standalone number. Run consistently, it surfaces how customers feel over time so teams can act on the feedback and tie it to retention and growth.
