On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Designing for Change Management

CLIENTSUCCESS LEADERSHIP BOOTCAMP SERIES:

**Hosted by Kristi Faltorusso, CCO ClientSuccess
**

**Original Bootcamp Date: March 11, 2025
**

Most onboarding programs stop at teaching users how to navigate a product—but true success happens when customers change how they work and fully integrate your solution into their daily operations. That’s where change management comes in.

In this bootcamp, “Designing for Change Management,” we’ll break down why onboarding often fails to drive long-term adoption and how you can implement a structured change management framework to reinforce usage, ensure adoption, and create long-term customer impact.‍

What You’ll Learn:

✅ The biggest pitfalls of onboarding & adoption—and why customers disengage after go-live

✅ A structured approach to driving long-term behavior change

✅ How to prevent the ‘adoption cliff’ and reinforce usage post-onboarding

✅ Five key strategies to ensure customers don’t just learn the tool, but actually use it

If you’re in Customer Success, Implementation, or Account Management, this session will equip you with actionable strategies to move beyond onboarding and drive true product adoption.

🔹 Watch the full bootcamp now and start building a change management program that drives long-term impact!