On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: No Points of Friction

CLIENTSUCCESS LEADERSHIP BOOTCAMP SERIES:

**Hosted by Kristi Faltorusso, CCO ClientSuccess
**

**Original Bootcamp Date: March 4, 2025
**

Customer onboarding is make-or-break—yet too often, it's riddled with misalignment, miscommunication, and inconsistency, leading to a rocky start for customers. In this high-impact session, we’ll tackle the real challenges of designing an onboarding journey that involves multiple internal teams while ensuring a smooth, friction-free experience for customers.

Join Kristi Faltorusso, CCO of ClientSuccess, as she shares:

✅ Key communication breakdowns and how to fix them

✅ Strategies for continuity across Sales, CS, Implementation, and Support

✅ Consistency in onboarding—how to standardize without losing personalization

✅ Tactical, low-effort improvements you can implement today for immediate impact

If you’ve ever struggled with handoffs, unclear ownership, or customer confusion during onboarding, this session is for you. Walk away with practical solutions to eliminate friction and set customers (and your team) up for success from day one.