On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Consider the Learner

CLIENTSUCCESS LEADERSHIP BOOTCAMP SERIES:

**Hosted by Kristi Faltorusso, CCO ClientSuccess
**

Original Bootcamp Date: March 18, 2025‍

Most onboarding programs assume that every customer learns the same way—but the reality is far different. 65% of people are visual learners, 30% prefer reading/writing, and 5% rely on auditory learning. Yet, many companies still use a one-size-fits-all approach, leading to slow adoption, frustrated users, and increased churn.

In Session 3 of the CS Leadership Bootcamp Series, we’ll break down how to design a flexible, high-impact onboarding program that meets your customers where they are.

You’ll learn how to:

• Leverage multiple learning formats (videos, guides, live training, interactive exercises) to drive faster adoption.
• Segment your onboarding approach for different user types—low-touch, enterprise, tech-savvy, and beyond.
• Use a tiered content strategy to blend guided and self-paced learning effectively.
• Measure success with key metrics like adoption rate, time-to-value, and support ticket reduction.

🔹 A well-designed onboarding program can boost retention by 30% or more!Join us and learn practical, tactical strategies to make onboarding a growth accelerator, not a churn risk.