On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Ditch the Days

CLIENTSUCCESS LEADERSHIP BOOTCAMP SERIES:

**Hosted by Kristi Faltorusso, CCO ClientSuccess
**

Original Bootcamp Date: March 25, 2025‍

⏱️ Time alone doesn’t tell the full story—outcomes do.

We’ve all seen it: onboarding success measured by how fast you can “go live.” But does faster always mean better?

In this tactical, no-fluff Bootcamp session, we challenge the obsession with time-based metrics and refocus on what really matters—customer readiness, product adoption, and long-term value.

You’ll learn:
✅ Why “days in onboarding” is a misleading metric

✅ What meaningful success indicators look like (and how to measure them)

✅ How to align onboarding goals with customer outcomes

✅ Real-world frameworks and KPIs that drive true business impact

If you’re ready to redefine onboarding success and build a program that actually sticks—this session is for you.

#CustomerSuccess #SaaS #Onboarding #Leadership #CSLeadershipBootcamp #ClientSuccess