Toolkit: Building a Successful CS Team
This toolkit bundles 8 eBooks, webinars, and blogs to help you build, scale, and lead a successful Customer Success team — from hiring CSMs to comp plans.
TL;DR
- This toolkit bundles 8 resources — eBooks, webinars, and blog posts — for building, scaling, and leading a Customer Success team.
- It covers hiring (4 attributes to look for in new CSMs), structuring (CSM comp plans), and onboarding new hires with a 90-day action plan.
- Two of the eBooks focus specifically on how to build and scale a CS team and on designing CSM compensation plans.
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Frequently Asked Questions
What is included in the Building a Successful CS Team toolkit?
The toolkit contains 8 resources: eBooks on building and scaling a CS team and on CSM comp plans, webinars on lessons from building three CS teams from scratch and building a cohesive team, and blogs on the first 90 days, CSM vs. AE differences, and hiring CSMs.
How do you build a customer success team?
Start by hiring for the right attributes, then give new CSMs a structured first 90 days and a clear compensation plan. The toolkit's webinars share lessons from leaders who built CS teams from scratch and the strategies top-performing teams use to stay cohesive.
