Customer Success Leadership Bootcamp - Q1 2024

CLIENTSUCCESS WEBINAR SERIES:

Customer Success Leadership Bootcamp - Q1 2024: Kristi Faltorusso, Chief Customer Officer at ClientSuccess

Dates: Tuesdays in February 2024

Our very own Kristi Faltorusso is back with her popular CS leadership bootcamp! In this series, Kristi will shared detailed insights and lessons learned across a number of topics to help Customer Success leaders build the right programs and teams to more effectively operate in this new era of customer success.

Schedule & Topics for each 60 minute session of the bootcamp will be as follows:

• **February 6th, 2024: **Moving from Full Stack CSMs and Introducing Specialty Roles
• **February 13th, 2024: **Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers
• **February 20th, 2024: **Using Churn and Risk Data to Drive Your New Strategy
• **February 27th, 2024: **Designing a Content Strategy to Help Your Customers Succeed with Your Solution

Check out some of our past bootcamp sessions to get an idea of what to expect:

• Moving to a Pooled Customer Success Model
• Deploying a Customer Success Management Platform the Right Way
• Launching a Community Platform for Your Customers
• Using Your NPS Campaign to Power Your BusinessSee you there!

See you there!