CS Leadership Bootcamp Q1 2024: Session 1
Kristi Faltorusso explains how to move beyond full-stack CSMs and introduce specialty roles so customers get exactly what they need across the lifecycle.
Moving from Full Stack CSMs and Introducing Specialty Roles
Original Bootcamp Date: Tuesday February 6th,
Join Kristi Faltorusso, Chief Customer Officer at ClientSuccess, for this 60 minute bootcamp on how to shift your CSMs from managing all things "new to renew" and introducing specialty roles that will help ensure your customers are getting everything they need, the way the need it.
Watch the session below!
Click here to see other topics covered in this bootcamp. You can also find the deck used in this session below!
- **February 13th, 2024: **Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers
- **February 20th, 2024: **Using Churn and Risk Data to Drive Your New Strategy
- **February 27th, 2024: **Designing a Content Strategy to Help Your Customers Succeed with Your Solution
You can also check out the rest of our great Bootcamp content here.
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Related Resources
bootcamps
On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Ditch the Days
bootcamps
On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Consider the Learner
bootcamps
On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Designing for Change Management
