CS Leadership Bootcamp Q1 2024: Session 3
Kristi Faltorusso shows how to mine customer churn and risk data for themes and gaps, then use them to reshape your CS strategy for retention and growth.
Using Churn and Risk Data to Drive Your New Strategy
Original Webinar Date: Tuesday February 20th, 10 AM PST / 1 PM EST
Kristi Faltorusso, Chief Customer Officer at ClientSuccess, discusses how to dive deep into your customer churn and risk data to find themes and gaps that should shift your customer success strategy to increase retention and growth for a sustainable future.
Watch below!
Bootcamp session details can be found here.
- **February 6th, 2024: **Moving from Full Stack CSMs and Introducing Specialty Roles
- **February 13th, 2024: **Launching Scaled Programs to Support a 1:Many Enablement Approach for Your Customers
- **February 27th, 2024: **Designing a Content Strategy to Help Your Customers Succeed with Your Solution
You can also check out the rest of our great Bootcamp content here.
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Related Resources
bootcamps
On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Ditch the Days
bootcamps
On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Consider the Learner
bootcamps
On-Demand | CS Leadership Bootcamp Series – The Onboarding Edition: Designing for Change Management
