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SILICON SLOPES, UTAH—September 12, 2017: ClientSuccess, the world-leading customer success management platform, announced the addition of Jeremy Knudsen as Chief Technology Officer to the executive team. Jeremy joined ClientSuccess to spearhead the company’s continued innovation and growth and to build a more powerful, flexible platform for customers.
With more than 15 years experience in the SaaS industry, Jeremy is a highly motivated technology leader of high-performance, highly-scalable technical teams. He was a founding member of ExpertVoice in 2005. Prior to ExpertVoice, he led technical architecture at Found, a multi-channel e-commerce solution, which was acquired by CRS Retail Systems.
“I was really drawn to ClientSuccess because of the incredible opportunity I see for innovation in the industry,” Jeremy said. “Organizations shift so rapidly that it can be hard to bring teams together for holistic post-sale management. With ClientSuccess, teams have access to an amazing cache of data at the epicenter of these relationships and the ability deliver insights and the ability to take action.”
Jeremy will lead a team of seasoned engineers and is looking to grow his team even further. The ClientSuccess team is innovating to create a more flexible, customizable platform for SaaS businesses. Customer success teams now have more options for integrating their data sources, allowing customer success as a role to have greater visibility within the larger corporate ecosystem.
“We're giving teams the ability to measure the strength and value of customer relationships,” Jeremy added. “We’re delivering a seamless view of a customer’s relationship across a variety of different teams and channels and helping those teams drive outcomes.”
ClientSuccess is a customer success management software that helps companies build relationships that last™. Revolutionizing the way SaaS companies manage, retain, and grow their existing customer base, ClientSuccess provides customer success leaders actionable insights, rich customer analytics, and best practices to proactively manage success throughout the customer lifecycle. ClientSuccess helps SaaS companies increase renewal and expansion revenue, reduce churn, and maximize the lifetime value of the customer. You can learn more at www.clientsuccess.com and see our open positions at www.clientsuccess.com/careers/.