ClientSuccess Acquires Status to Merge the Worlds of Customer Success & Onboarding

ClientSuccess Acquires Status to Merge the Worlds of Customer Success & Onboarding

SILICON SLOPES, UT – November 1, 2023 – Today at ClientSuccess we are thrilled to announce our acquisition of Status, an innovative customer onboarding and collaboration solution. This strategic move - the first acquisition of a dedicated onboarding solution in the Customer Success Platform space - marks a significant step in ClientSuccess' mission to help its customers deliver extraordinary experiences and exceptional revenue growth.

Customer Success and Onboarding teams have long faced the decision to use either purpose-built, dedicated tools that often create data silos, or use a “one-size-fits-all” approach with tools that don’t meet the depth of core needs. With this acquisition, teams will have the option to either utilize Status as a standalone solution for customer onboarding and collaboration or harness the combined strength of ClientSuccess and Status in a fully integrated product suite, delivering a seamless blend of Customer Success and Onboarding capabilities.

"We're thrilled to welcome Status to the ClientSuccess family,” said Dave Blake, Founder/CEO of ClientSuccess. “Teams are tired of dealing with the complexity and cost of using multiple solutions to deliver exceptional customer experiences. This strategic move aligns with our goal to provide both customer success and onboarding teams with specialized solutions for their needs while consolidating toolsets and eliminating operational silos. With the Status acquisition, we’ll deliver the best of both worlds—a tailored solution for onboarding teams, as well as the full power of ClientSuccess for teams who want both.”

Key Benefits of the Acquisition:

• Customer Portal for Customer Collaboration: The enhanced customer portal offers real-time insights and transparency, allowing customers and success teams to align their goals and accelerate time-to-value.

• Streamlined Execution and Alignment between Teams: This acquisition will ensure that both customer success and onboarding teams can communicate and execute plans seamlessly, cutting out the inefficiency of bouncing between multiple platforms.

• Tool Consolidation: By offering a comprehensive suite that caters to both customer success and onboarding, our combined solutions will eliminate the need for multiple tools, driving much needed cost efficiencies.

These onboarding and collaboration benefits go hand in hand with the depth of offerings across the ClientSuccess platform. Whether it's Insights & Analytics, Customer Journey Management or AI & Automation, ClientSuccess' mission continues to serve customer needs to effectively execute a modern and scaled customer success strategy.

Status's modern approach to customer collaboration and project automation will be seamlessly integrated into ClientSuccess's existing platform, enhancing its capabilities in the areas of onboarding, implementation and ongoing collaboration with customers throughout the customer lifecycle. Unifying customer onboarding and implementation tooling with the ClientSuccess offering brings new solutions to customer success teams, while empowering them to more fully engage with customers throughout important lifecycle events. This unified offering will continue to seamlessly integrate with ClientSuccess' expansive list of integrations as well.

"We’re excited to join forces with ClientSuccess and leverage their experience and customer base to accelerate our growth and impact," said Tanner Nordstrom, CEO of Status. "Our combined expertise will enable businesses to thrive in today's competitive landscape by delivering world-class time-to-value and long-term customer retention and growth."

This acquisition of Status accelerates our mission to help our customers deliver extraordinary experiences and exceptional revenue growth. This is a big step forward on that journey but, rest assured, we have many more innovations and exciting announcements to come!

To learn how the ClientSuccess + Status offering can benefit your team, schedule a demo with us today and keep your eyes open for an upcoming demo webinar.

For more information about ClientSuccess, Inc. and its customer success solutions, please visit www.clientsuccess.com. To learn more about Status and its customer experience analytics tools, please visit https://www.status.cx

About ClientSuccess:

ClientSuccess, Inc. is a leading customer success platform, powering customer success strategies for mid-market and SMB B2B SaaS companies. ClientSuccess helps companies proactively manage the customer journey, measure customer health, and maximize customer retention and growth. ClientSuccess - known for being “simply powerful and powerfully simple” - delivers the easiest onboarding experience, the fastest time to value, and the best overall user experience of any customer success platform on the market.

About Status:

Status is a modern customer onboarding and collaboration platform. With a modern approach to customer portals, project plans, integrations and reporting, Status helps customers achieve faster time-to-value while reducing the risk of churn.