ClientSuccess Blog

Learn how customer success leaders are making positive organizational impacts, solving real business challenges, and building cultures of customer success.

New posts each Tuesday and Thursday.

Customer success best practices delivered to your inbox.

19 Pieces of Advice Customer Success Mentors Would Give Frontline Customer Success Managers

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

CSM from the Trenches: Mentors – Irit Eizips, CEO, CSM Practice

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

ClientSuccess will host Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity, for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg will introduce you to a simple customer success question that will help you and your organization become truly customer centric. Learn the one […]

Burke Alder

Customer Success Strategist

CSM from the Trenches: Mentors – Russell Gray, Director of Client Success, PacketSled

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

2018 Trends in Customer Success that Make an Impact

As we near the end of 2018, it’s the perfect time to look back on what we’ve experienced so far this year in customer success. Customer success is an ever-changing role and we’ve seen incredible advancements this year in technology, ideas, and processes to help us all elevate customer success. For many customer success teams, […]

Burke Alder

Customer Success Strategist

CSM from the Trenches: Mentors – Quinton Ayers, Director of Customer Success, SalesRabbit

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

CSM from the Trenches: Mentors – Benoit Bouteille, Customer Success Director, Tinyclues

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

3 Reasons Why Marketing Needs a Seat at Customer Success Strategy Planning

Departmental strategy planning: a necessary evil of any high-growth company. Although these meetings may take a full day (or even multiple days), they are fundamental processes that must be acknowledged. While it’s clear why Customer Success should be involved in executive initiatives and C-Suite planning, the reasoning behind including other departments in customer success strategy […]

Burke Alder

Customer Success Strategist

CSM from the Trenches: Mentors – Emilia Maria D’Anzica, Founder & CEO, Customer Growth Advisors

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

CSM from the Trenches: Mentors – Naisan Modjarrad; Director, Customer Success; Apttus

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager

Carine Clark CS100 Summit Presentation – Top Customer Success Leadership Characteristics

As we’re less than two weeks away from the 2018 CS100 Summit, we’re reflecting on some of the amazing messages we’ve heard over the years. Notably, Carine Clark, CEO of Banyan, presented at last year’s premier customer success leadership event in Sundance, Utah, and her message was both powerful and practical. While Carine won’t be […]

Burke Alder

Customer Success Strategist

CSM from the Trenches: Mentors – Sheik Ayube, Director, ESG (Customer Success as a Service)

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we […]

Sam Feil

Customer Success Manager