On-Demand Webinar: Stop Serving Everyone Equally
Watch this on-demand webinar on intentional customer success—use a three-tier engagement model to boost retention, scale personalization, and cut prep time.
CLIENTSUCCESS WEBINAR SERIES
Hosted by: Dave Blake, Founder & CEO, ClientSuccess
Guest: Amber Frye, Director of Member Success, Alloy Labs
Original Date: January 27, 2026
What if the secret to better customer success isn’t doing more—it’s being more intentional?
Join us for a practical and engaging conversation with Amber Frye, who led the transformation of Alloy Labs’ CS strategy by designing a tiered engagement model that increased retention and boosted participation—all while reducing effort.
In this webinar, we’ll discuss:
âś… Boost retention 10% by aligning engagement with customer maturity
âś… Increase personalization at scale using a three-tier customer model
âś… Save 40% prep time with AI-powered communication tools
âś… Drive loyalty through honest feedback and intentional outreach
Don’t miss this insightful conversation packed with real-world examples and actionable takeaways!
Speakers
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.