Product-Led Growth (PLG) is one of the most important topics in SaaS right now as tons of great companies like Calendly, Dropbox, & Slack have built a whole new hyper growth model to grow a SaaS business.
We’re thrilled because this week we have someone on the cutting edge of the product-led movement, Katie Christian, Head of Customer Success at Calendly, joining us to share how they’re building the first customer success team at Calendly.
We’re going to dig into topics like:
- How do you know your PLG company is ready for a customer success team?
- How customer success can speed up the growth of PLG companies?
- How is customer success differ from a sales-led to a product-led company?