On-Demand Webinar: You're Not Strategic - And That's Why You're Stuck
An on-demand webinar with Chad Horenfeldt on why CSMs get labeled tactical and the practical steps to become strategic and earn real executive visibility.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Kristi Faltorusso, CCO, ClientSuccess
Guest: Chad Horenfeldt, VP of Customer Success at Siena AI
**Original Webinar Date: Tuesday, May 13, 2025
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Are you tired of being seen as just another task manager instead of a strategic partner? You're not alone—and you're not stuck for good.
In this webinar, we host Chad Horenfeldt, a veteran Customer Success leader and author of The Strategic Customer Success Manager. In this candid and practical session, Chad uncovers the real reasons why many CSMs struggle to gain executive visibility, influence account strategy, and drive meaningful impact.
You’ll learn:
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Why CSMs often get labeled as tactical—and how to change that
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What it actually means to be a strategic CSM
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Practical steps to elevate your customer conversations and career
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Key takeaways from Chad’s new book that you can apply immediately
Whether you're a CSM looking to level up or a leader aiming to uplevel your team, this session will give you the tools and mindset to start showing up like the strategic partner your customers (and company) need.
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.