On-Demand Webinar: Change Champions: Empowering Customer Success Teams to Lead the Charge
Watch this on-demand webinar to learn how Customer Success teams drive change management in SaaS, lead adoption, and turn change into a competitive edge.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Kristi Faltorusso, CCO, ClientSuccess
Guest: Brandi Templeton, CCO at FMX
**Original Webinar Date: Tuesday, July 1, 2025
**
Change is hard. Leading customers through it? That’s where Customer Success becomes a superpower.
Customer Success teams are uniquely positioned to drive transformation—but too often, change management is treated as a one-time event or a forgotten slide in a kickoff deck.
In this live webinar, you'll learn:
- How to position CS as the driver of customer transformation
- The key elements of effective change management in SaaS
- How to empower your CSMs to lead with confidence during onboarding, rollouts, and beyond
- Real-world strategies to increase adoption, reduce friction, and build stronger partnerships
Ready to Lead the Charge?
Customer Success isn’t just about support—it’s about inspiring action, guiding transformation, and making change stick.
Whether you're rolling out new features, driving adoption, or reimagining the customer experience—this webinar will give you the tools to lead with impact.
Don’t let change happen to you. Learn how to lead it.
Speakers
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.