On-Demand Webinar
Customer Success Webinar Series: Top 6 Trends in Customer Success: A Review of the 2019 CS100 Summit
Dave Blake and Mark Stoddard recap the top 6 customer success trends from the 2019 CS100 Summit, with practical ways to put each into action on your team.
Now available on-demand
Watch the full session — Customer Success Webinar Series: Top 6 Trends in Customer Success: A Review of the 2019 CS100 Summit
Come join Dave Blake Founder and CEO of ClientSuccess and the CS100 Summit, along with Mark Stoddard, VP of Sales & Marketing, as they recap the key themes from this year’s summit. After watching the webinar, you’ll know all the most important trends happening in Customer Success and how to implement them with your team.
Date: Tuesday, October 29th, 2019
In this webinar you will learn:
- The top three excuses that customer success teams make and how to fix them
- How to build a customer-centric culture
- Best ways to marry your product team with your customer success team
- Creating a customer journey map and how it can decrease churn
- How to decide who should ‘own’ the customer at each stage of the lifecycle
- Using the Jobs-To-Be-Done framework to craft effective customer experience journeys
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