On-Demand Webinar
Customer Success Webinar Series: Outcome-based Customer Success: Moving Past Adoption
A webinar with Paul Henderson of Outcome Leaders on outcome-based customer success: why outcomes beat adoption metrics and how to reach senior executives.
Now available on-demand
Watch the full session — Customer Success Webinar Series: Outcome-based Customer Success: Moving Past Adoption
Paul Henderson is the founder of Outcome Leaders, helping tech vendors with Outcome-based Customer Success. He’s written two books, both on outcomes. His second, The Outcome Generation, draws on five years’ experience running an outcome program and one and a half years’ subsequent research.
**Date Held: **Thursday, August 15, 2019
In this webinar, you'll learn:
- Why SAP, Adobe, Mulesoft, ServiceNow, Salesforce and many more have already adopted an outcome approach
- Why a focus on outcomes improves product adoption
- How to use outcomes to reach senior customer executives and stay there
- How outcomes create passionate customers
- How to implement outcome-based customer success
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