On-Demand Webinar
Customer Success Webinar Series: How To Balance Customer Empathy & Business Needs During Turbulent Times
Swiftly's Maranda Dziekonski on balancing customer empathy with business needs in turbulent times, including handling cancellation and delayed-payment requests.
Now available on-demand
Watch the full session — Customer Success Webinar Series: How To Balance Customer Empathy & Business Needs During Turbulent Times
ClientSuccess hosted Maranda Dziekonski, VP of Customer Success and People Operations at Swiftly to talk about how to balance customer empathy and business needs during turbulent times.
Date Held: March 26, 2020
In this webinar you will learn:
- How to show empathy for customer's circumstances while looking after the best interest of your business.
- Tactics for handling customer requests around cancellation & delayed payment.
- How to assess whether your product is essential and then prepare your customer responses accordingly.
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