On-Demand Webinar
Customer Success Webinar Series: Where Should Customer Success Live and Who Owns the Number?
In this recorded webinar, Jay Nathan presents two models for where customer success should live in a SaaS organization and who should own the ARR number.
Now available on-demand
Watch the full session — Customer Success Webinar Series: Where Should Customer Success Live and Who Owns the Number?
ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative for this month’s customer success webinar series: **Where Should Customer Success Live and Who Owns the ARR Number?
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**Date Held: **April 23, 2019, Tuesday at 11:00 am Mountain Time
In this webinar you will learn:
- Where should customer success live in your organization
- You will learn a model to determine ARR ownership
- What does it mean to "own" a customer
- How does customer relationship complexity factor in?
- You will learn two models (Inside Customer Success & Enterprise Customer Success)
- Who should own customer engagement activities?
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