Customer Success Leadership Bootcamp: Moving to a Partnership Kickoff Framework
Kristi Faltorusso shares why and how to replace the sales-to-onboarding handoff with a partnership kickoff model that aligns customers on expectations.
You only have one opportunity to make a first impression, so make it count. Over the past few years we've observed that many SaaS companies jump from the sales process directly to the onboarding stage and miss a huge opportunity to align with their customers on their expectations, goals and plans moving forward. Join Kristi Faltorusso as she shares why and how they shifted to a Partnership Kickoff Model and how it's transformed how they engage with customers to accelerate the partnership.
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