On-Demand Webinar
CS Revenue & Multithreading Engagement – Featuring Damien Howley - Chief Customer Officer at Nimbello
Damien Howley, CCO at Nimbello, explores how rising post-sale revenue expectations are reshaping the CSM role, and shares tactics for multithreading engagement.
Now available on-demand
Watch the full session — CS Revenue & Multithreading Engagement – Featuring Damien Howley - Chief Customer Officer at Nimbello
Damien Howley is the author of Control Your Customer, A Guidebook for Customer Success Managers. The CSM role is changing! Increasing post-sale revenue expectations requires new CS constructs and CSM skillsets. In this webinar, we will explore: Some of the new responsibilities being placed on CSMs models to guide and measure strategic engagement the impact to CSMs and tactics to help them succeed.
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