On-Demand Webinar
2021 State of Customer Success
The 2021 State of Customer Success report covers CSM salaries, book-of-business size, client communication cadence, and the key KPIs that CS teams track most.
On-Demand
TL;DR
- The 2021 State of Customer Success report compiles survey input from the CS community on how teams structure their work, staff their teams, and measure results.
- It benchmarks where CS professionals spend their time, typical book-of-business size, and average salaries for Manager, Director, and VP of Customer Success roles.
- It also covers how often CS teams communicate with clients, the tools they use, and the key performance indicators most teams rely on.
Thanks to everyone from the customer success community who took time to provide input on the state of the industry. We gathered some amazing insights around areas like: Where do Customer Success Professionals spend most of their time? What does a typical book of business look like?
- What are the average salaries for a Manager, Director, or VP of Customer Success?
- How often are CS Teams communicating with their clients? What tools are they using?
- What are the key performance indicators used by most CS teams?
Join Dave Blake, CEO of ClientSuccess, and Kristi Faltorusso, VP of Customer Success at ClientSuccess, as they walk through the data and share key insights on how CS teams have changes over the past year.
Frequently Asked Questions
What is in the 2021 State of Customer Success report?
The 2021 State of Customer Success report shares survey data from the customer success community on how CS teams operate. It covers where CS professionals spend their time, typical book-of-business size, average salaries by role, client communication cadence, the tools teams use, and the KPIs most teams track.
Who presented the 2021 State of Customer Success?
Dave Blake, CEO of ClientSuccess, and Kristi Faltorusso, VP of Customer Success at ClientSuccess, walk through the data and share what changed for CS teams over the past year.
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