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ClientSuccess, a customer success management platform for B2B SaaS companies, today announced it has raised $2 million in additional funding to fuel sales, marketing and product development.
SILICON SLOPES, UTAH - ClientSuccess today announced it has raised an additional $2M in seed capital with existing investors Techstars Ventures and Peak Ventures leading the round, and follow-on investments from Josh James (Founder/CEO, Domo & Omniture), Scott Dorsey (former ExactTarget Co-Founder/CEO) and others. ClientSuccess has grown significantly since its initial launch in late 2014, now having nearly 50 customers, including several leading SaaS companies: Findly, Lattice Engines, Instructure, Balihoo, Degreed, Social Dental, Panorama Education and Sparkcentral.
Traditionally, the primary focus for software companies has been on winning and retaining business, but forward thinking companies are focused on engaging with customers to drive expansion and growth. ClientSuccess is leading the strategic shift by helping SaaS companies build a culture of customer success. ClientSuccess delivers both best practice methodology and analytics to help B2B SaaS companies maximize the lifetime value of their customers.
“We’re honored to partner with amazing customers and investors and we feel incredible momentum building around our solution and team,” said Dave Blake, CEO and Founder of ClientSuccess. “We’re on a mission to radically improve customer relationships. In the SaaS economy where ‘Success is the New Sales’TM, ClientSuccess is poised to be a leader in success acceleration,” commented Blake.
"At Aria, our customers are everything to us. We needed a way to proactively manage these important relationships to help our customers thrive," said Stephanie Russell, Senior Director, Customer Success at Aria. “ClientSuccess has been an invaluable platform for us as we continue to grow our customer base at an accelerated pace. The product and the team have exceeded our expectations and, most importantly, have helped us ensure our Customer’s own success."
“We’re thrilled to co-lead this round of funding for ClientSuccess and help them realize their vision of creating company cultures driven by customer success,” said Mark Solon, Managing Partner of Techstars Ventures. “We’ve had the privilege of getting to know Dave and the team as an early investor - we’re ecstatic to partner with ClientSuccess again as they capitalize on their incredible momentum to build a world-class customer success platform.”
Investors in current round include: Techstars Ventures (co-lead investor and follow-on), Peak Ventures (co-lead investor and follow-on), Seven Peaks Ventures, Select Ventures, Bialla Venture Partners, Josh James (follow-on), Scott Dorsey (follow-on), Robb Kunz (follow-on), Cory Reid, LaunchCapital and Service Provider Capital Fund.
ClientSuccess is revolutionizing the way SaaS companies manage, retain and grow their existing customer base. Successful SaaS companies are expanding their focus beyond client acquisition to client retention. ClientSuccess is a client retention and growth platform that provides actionable insights, rich customer analytics, and best practices to proactively manage success throughout the customer lifecycle. ClientSuccess helps SaaS companies reduce churn, increase revenue and maximize the lifetime value of the customer. www.clientsuccess.com
About Techstars Ventures
Techstars is a global ecosystem that empowers entrepreneurs to bring new technologies to market wherever they choose to live. With dozens of mentorship-driven accelerator programs and thousands of community programs worldwide, Techstars exists to support the world’s most promising entrepreneurs throughout their lifelong journey, from inspiration to IPO. Techstars provides access to tens of thousands of community leaders, founders, mentors, investors, and corporate partners, allowing entrepreneurs to accelerate the pace of innovation and Do More Faster™. Techstars supports every stage of the entrepreneurial journey – from early stage grassroots community development to more formal opportunities that provide education, experience, acceleration, funding, and beyond.
About Peak Ventures
Peak Ventures is an early-stage venture capital firm based in Provo, Utah. Peak Ventures backs talented entrepreneurs going after big markets with exceptional technologies. For more information, visit www.peakventures.vc.