On-Demand Webinar: The Fundamentals of Customer Expansion: Part 2
Part 2 of the Customer Expansion series with Rob Zambito: a tactical session on the upsell done right, with talk tracks, objection handling, and follow-ups.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Kristi Faltorusso, CCO, ClientSuccess
Guest: Rob Zambito, Founder & CEO, Success Scaled Consulting
**Original Webinar Date: Tuesday, May 20th 2025
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After kicking things off with Confessions of a Reluctant Salesperson, we're back with part 2 of the series, digging into both the tactical sides of expansion.
**Part 2 **: The Upsell Done Right: Selling Without Selling Out
This is a tactical session where we discover how CSMs can identify and drive expansion opportunities in a way that feels human, value-first, and not forced. You’ll walk away with specific talk tracks, objection/rebuttal handling, multithreading strategies, and follow-up sequences.
We’ll close with the key components of an effective expansion playbook you can take back to your team for direction and a quick win.
Speakers
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.