On-Demand Webinar: Team #1 Leadership in Customer Success
An on-demand webinar on the Team #1 leadership mindset: how CS leaders align with peers and executives, break down silos, and drive company-wide success.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Dave Blake, Founder/CEO of ClientSuccess
Guest: Julie Fox, Global Director of Customer Success at CIN7
**Original Webinar Date: Wednesday, January 29, 2025
**
In this webinar, Julie Fox and Dave Blake unpack the Team #1 concept inspired by world-renowned author Patrick Lencioni and share how it applies to customer success leadership.
What is Team #1 Leadership?
It’s about prioritizing the company’s vision above individual team goals, breaking down silos, and fostering cross-functional alignment. As a customer success leader, this means:
✅ Engaging as a strategic partner with peers and executives.
✅ Aligning CS initiatives with organizational objectives like growth and retention.
✅ Advocating for customers while driving company-wide impact.
Julie and Dave share personal stories, practical examples, and actionable insights to help you embrace this company-first mindset and elevate your leadership game.
💡 Whether you’re leading a CS team or aspiring to, this webinar will give you tools to build alignment, drive collaboration, and amplify your team’s impact on the company’s success.
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.