On-Demand Webinar: Onboarding Never Ends: Keep Workstreams Alive Across the Customer Journey
On-demand webinar with Kristi Faltorusso and Dana Alvarenga on treating onboarding as a continuous journey and keeping customer workstreams alive after go-live.
TL;DR
- Onboarding is a continuous journey, not a one-and-done milestone that ends at go-live.
- The session shows how to activate new customer workstreams long after kickoff using Baton to manage internal and external projects and ClientSuccess to track customer health and momentum.
- Attendees learn how to spot signals for the next activation and turn ongoing momentum into long-term value.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Kristi Faltorusso, CCO, ClientSuccess
Guest: Dana Alvarenga, VP of Customer Experience, SlapFive
**Original Webinar Date: Tuesday, Aug 5, 2025
**
Think onboarding stops at go-live? Think again.
Join the Kristi Faltorusso (CCO at ClientSuccess) and Dana Alvarenga (VP of CX at SlapFive) for a fresh take on onboarding as a continuous journey—not a one-and-done milestone. In this session, you’ll learn how they activate new customer workstreams long after kickoff, using tools like Baton to manage internal and external projects and ClientSuccess to track customer health and momentum.
📌 What You’ll Learn:
- Why onboarding is never really “done”
- How to spot signals for the next activation
- Tools and tips to keep onboarding always-on
- How to turn momentum into long-term value
Whether you're in Customer Success, Ops, or Project Management, this session will help you rethink onboarding and drive better outcomes.
Speakers
Frequently Asked Questions
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