On-Demand Webinar: NPS – The Metric Everyone Loves to Hate
On-demand webinar with Dave Blake and Boaz Maor on what NPS really tells you, common mistakes interpreting it, and how to turn NPS insights into real action.
CLIENTSUCCESS WEBINAR SERIES:
Hosted by Dave Blake, Founder/CEO of ClientSuccess
Guest: Boaz Maor, Chief Customer Officer, Talech
**Original Webinar Date: Tuesday, February 11, 2025
**
Net Promoter Score (NPS) has been one of the most widely used customer success metrics—yet it’s also one of the most debated. Is it still relevant in today’s customer-centric world? How should CS leaders use (or not use) NPS to drive real impact?
In this webinar Dave Blake, Founder/CEO of ClientSuccess, and Boaz Maor, Chief Customer Officer, break down the love-hate relationship with NPS. They discuss:
✅ The real value of NPS—what it tells you (and what it doesn’t)
✅ Common mistakes companies make when interpreting NPS
✅ How to complement NPS with other key customer success metrics
✅ Practical strategies to turn NPS insights into real action
Don’t miss this insightful conversation packed with real-world examples and actionable takeaways!
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