October 8, 2018

Recorded Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

Recorded Customer Success Webinar: The One Question That Will Transform Your Customer Success Strategy

New mobile apps to keep an eye on

Auctor purus, aliquet risus tincidunt erat nulla sed quam blandit mattis id gravida elementum, amet id libero nibh urna nisi sit sed. Velit enim at purus arcu sed ac. Viverra maecenas id netus euismod phasellus et tempus rutrum tellus nisi, amet porttitor facilisis aenean faucibus eu nec pellentesque id. Volutpat, pellentesque cursus sit at ut a imperdiet duis turpis duis ultrices gravida at aenean amet mattis sed aliquam augue nisl cras suscipit.

  1. Commodo scelerisque convallis placerat venenatis et enim ullamcorper eros.
  2. Proin cursus tellus iaculis arcu quam egestas enim volutpat suspendisse
  3. Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis

What new social media mobile apps are available in 2022?

At elit elementum consectetur interdum venenatis et id vestibulum id imperdiet elit urna sed vulputate bibendum aliquam. Tristique lectus tellus amet, mauris lorem venenatis vulputate morbi condimentum felis et lobortis urna amet odio leo tincidunt semper sed bibendum metus, malesuada scelerisque laoreet risus duis.

Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis

Use new social media apps as marketing funnels

Ullamcorper pellentesque a ultrices maecenas fermentum neque eget. Habitant cum esat ornare sed. Tristique semper est diam mattis elit. Viverra adipiscing vulputate nibh neque at. Adipiscing tempus id sed arcu accumsan ullamcorper dignissim pulvinar ullamcorper urna, habitasse. Lectus scelerisque euismod risus tristique nullam elementum diam libero sit sed diam rhoncus, accumsan proin amet eu nunc vel turpis eu orci sit fames.

  • Eget velit tristique magna convallis orci pellentesque amet non aenean diam
  • Duis vitae a cras morbi  volutpat et nunc at accumsan ullamcorper enim
  • Neque, amet urna lacus tempor, dolor lorem pulvinar quis lacus adipiscing
  • Cursus aliquam pharetra amet vehicula elit lectus vivamus orci morbi sollicitudin
“Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis, dignissim pulvinar ullamcorper”
Try out Twitter Spaces or Clubhouse on iPhone

Nisi in sem ipsum fermentum massa quisque cursus risus sociis sit massa suspendisse. Neque vulputate sed purus, dui sit diam praesent ullamcorper at in non dignissim iaculis velit nibh eu vitae. Bibendum euismod ipsum euismod urna vestibulum ut ligula. In faucibus egestas  dui integer tempor feugiat lorem venenatis sollicitudin quis ultrices cras feugiat iaculis eget.

Try out Twitter Spaces or Clubhouse on iPhone

Id ac imperdiet est eget justo viverra nunc faucibus tempus tempus porttitor commodo sodales sed tellus eu donec enim. Lectus eu viverra ullamcorper ultricies et lacinia nisl ut at aliquet lacus blandit dui arcu at in id amet orci egestas commodo sagittis in. Vel risus magna nibh elementum pellentesque feugiat netus sit donec tellus nunc gravida feugiat nullam dignissim rutrum lacus felis morbi nisi interdum tincidunt. Vestibulum pellentesque cursus magna pulvinar est at quis nisi nam et sed in hac quis vulputate vitae in et sit. Interdum etiam nulla lorem lorem feugiat cursus etiam massa facilisi ut.

ClientSuccess hosted Greg Daines (The Churn Whisper), Founder and CEO at Client Velocity, for this month’s customer success webinar series: The One Question that Will Transform Your Customer Success Strategy. Greg introduced a simple customer success question that will help you and your organization become truly customer centric.

Watch this customer success webinar and learn the one question backed by research and data that will help your customers stay and grow.

Greg Daines, the webinar presenter, is highly-rated speaker at the CS100 Summit, a Customer Success Leadership Summit. Greg also helps SaaS customer success leaders increase retention, accelerate sales, and reignite growth by thinking differently about how they approach customer success. Greg is known for his thought provoking and data supported presentations on customer success.

You will love this webinar.

About this Customer Success Leadership Webinar

In this webinar, Greg will give you tips and best practices to help your team and organization truly become customer centric. Greg says, “Nearly all companies say that they are customer-centric. But this simply can’t be true. In spite of often high NPS scores and other customer satisfaction indicators, far too many companies are stuck in a cycle of tepid growth and unsustainable levels of customer churn. If being customer centric isn’t about making your customers happy, then what is it about?” Greg will answer this question with research and data that will help you refocus your customer success resources and strategy.

Don’t Get Stuck in the Customer Success Trap!

Greg will explain that customer success confusion stems from a simple error in how we frame the key questions of growth. In our quest for growth we commonly ask two fundamental questions: “Why do customers join?”, and “Why do customers leave?” Both questions are completely logical and intuitive. We expect that answering these questions – by working to maximize sales and minimize churn – will lead to durable growth. But it’s a trap. In this webinar, Greg will introduce you to the one simple question that will help you transform your customer success strategy.

Watch the Recorded Webinar

Webinar: The One Question that Will Transform Your Customer Success Strategy

Date Held: Thursday, October 24th, 11:00 AM (MST)

In this webinar you will learn:

  • The one simple question that will transform your customer success strategy
  • How to develop a success analysis of your customer base
  • Why you should stop studying failure to understand customer success
  • How to develop a process to know why your customers stay with you
  • The process to identify, select, and conduct customer research that will tell you why they stay
  • Research data that supports the focus on the new question Greg will unveil
  • Why customers leave when they no longer have a compelling reason to stay
  • And many more insights to give you ideas to succeed in customer success

Your Presenter

Greg Daines, Founder and CEO at Client Velocity, a customer success consulting firm that helps organizations design and deploy high-performing playbooks that radically reduce churn, accelerate sales, and reignite your growth.

View another customer success webinar recording: How to Build Out Your Customer Health Score Using the Customer Maturity Index

Looking for Technology to Make Your Customer Success Strategy and Execution More Impactful?

Also if you’re currently managing your customer success strategies or your customers in spreadsheets or disparate solutions, you can request a demo to see how SaaS companies around the world are delivering customer success at scale with all their customer info in one place through ClientSuccess. Request a custom product demo.

Ready to Get Started?
Request Your ClientSuccess Demo
Get started
Subscribe to our newsletter


Thank you! We have received your submission.