On-Demand Webinar
Customer Success Webinar Series: The Cardinal Sin of Client Success
Watch Greg Daines, CEO of Client Velocity, on the cardinal sin of client success: why the conventional reactive approach blocks consistent client results.
Now available on-demand
Watch the full session — Customer Success Webinar Series: The Cardinal Sin of Client Success
Greg Daines, CEO of Client Velocity, talks about how the conventional approach to client success is profoundly reactive which hampers our ability to drive consistent client results.
Greg will teach several important topics including:
- Simple techniques to start operating proactively
- The four types of client success managers
- The "cardinal sin" of client success (hint: it’s not churn! 😉).
Along the way, Greg will also share some of his real-life client experiences that illustrate how to lead rather than follow to drive success.
Date Held: May 21, 2020
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