Customer Success Webinar: How to Build Out Your Customer Health Score Using the Customer Maturity Index
Webinar with Boaz Maor on building a customer health score with the Customer Maturity Index - why most health scores fail and how the CMI framework fixes them.
Boaz Maor, VP of Customer Success of OpenGov, is a veteran customer success executive and won the inaugural Customer Success Innovator of the Year Award, at the CS100 Summit, the premier summit for customer success leaders.The webinar was held on February 21st, 2018 at 11:00 am Mountain TimeIn this webinar you will learn: Why your customer health score may be useless and what to do about it The difference between customer health scoring and the customer maturity index 4 principles of the Customer Maturity Index The framework to calculate the Customer Maturity Index (CMI)
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