More than a name

ClientSuccess is more than our name. It’s who we are. It’s in our blood. We’re obsessed with delivering an amazing experience, tangible value, and awesome solutions for our clients. We’re not just selling products. We’re focused on helping our clients deliver world-class client success, retention and growth.

How it all began

Why did we build ClientSuccess? Because our Founder, Dave Blake, has been a customer success professional himself for over a decade and has never found a solution that he loved, for him or his team. Dave knows what it’s like to be a CSM on a small team trying to manage success for a rapidly growing startup, as well as an executive managing a large, global organization with 100+ CSMs. At both ends of that spectrum, the solutions for managing customer success were the same: cobbling together a few fields on Salesforce, many spreadsheets, custom dashboards, and a whole lot of hustle. Does that sound familiar?

Well, he’s one of you. He’s been in your shoes and started ClientSuccess to build a solution that he would love, and that you will love.

Meet the team

We’re excited to serve you. Our success is your success. We mean it. We’ve assembled a team of account management, product design, and engineering all-stars to produce amazing tools for you to improve your relationship with your customers. Reach out; we’d love to connect and hear your story.

Dave Blake

Dave Blake

Founder & CEO

I’m a relationship guy and love taking care of clients. Otherwise, I’m usually found on the sidelines cheering on one of my 5 kids, all year round. I’m also a bit of a fan (err, fanatic) of BYU Football.

Scott Leonard

Scott Leonard

Senior Software Engineer

I love reading to my kids, eating at nice restaurants with my wife and playing video games. I am also a huge Chicago Bulls fan.

Ryan Done

Ryan Done

Senior Software Engineer

Web development was my first love with design a close second! I’m sick of stinky web experiences and I LIVE to build UI that people love! I play guitar, run, and build crazy LEGO contraptions with my kids.

Wade Shearer

Wade Shearer

VP, Product & Design

I cut my teeth drawing ASCII art on an Atari 800 and have been lost somewhere between design and technology ever since. When not designing, you’ll find me in my garden or on my bike.

Sam Balleza

Sam Balleza

Software Engineer

I daily sing in the shower and while driving between work and home. Sundays are my favorite because I can take a nap and not feel guilty. I often ponder the meaning of life and the vastness of the eternities. I want an Intel Edison for Christmas.

Mike Bohman

Mike Bohman

Software Engineer

My passion has always been in art and design and I love using that passion to build rad user experiences on the web. I can also be found goofing off with my four kids or fly fishing in a clear mountain stream.

Brent Peterson

Brent Peterson

Account Development Manager

I love to learn, and with four young children, learning something new everyday is a wonderful reality. I believe in honesty, industry and building strong relationships.

TJ Ruff

TJ Ruff

Sales Executive

I’m passionate about working with people and problem-solving. I love traveling with my amazing wife, scuba diving, reading, and football. I believe every pizza can be a personal pizza if you try hard and believe in yourself.

Sam Feil

Sam Feil

Customer Success Manager

I love getting to know people and building positive relationships. I enjoy experiencing culture (particularly dining), seeing the world, music, soccer, and cinema.

Burke Alder

Burke Alder

VP, Marketing

I believe great brands are built by creating awesome customer experiences at every touchpoint. That’s my passion. You’ll also find me climbing, skiing, and running mountain peaks.

Michael Knapp

Michael Knapp

Web Developer

I stumbled across programming in college and loved the way it allowed me to solve problems. When I’m not coding I enjoy spending time with my wife, reading, playing video games, or hiking in the mountains.

Ki Jensen

Ki Jensen

Customer Success Manager

I strongly believe high tides raise all boats and that our client’s successes are our successes. I love staying up-to-date on my movie pipeline. The Super Bowl is one my favorite family observed holidays.

Corey Calder

Corey Calder

Sales Executive

I love family, work, and education. I’m happiest when I’m interacting and engaging with others. I enjoy skiing, mountain biking, hammocking, and playing sports.

Blake Johnson

Blake Johnson

Software Engineer

I am excited about everything in web app development from API consumption and JavaScript to flexible layouts and typography. I also enjoy teaching and I am always learning.

Chris Livingston

Chris Livingston

Account Development Manager

I’m a cat and dog type of person. I love stuffing my face with sushi or an In-N-Out burger. When I’m not geeking out over tech gadgets & watching Netflix originals I’m probably lost somewhere in the mountains.

Bob Clayson

Bob Clayson

Senior Software Developer

I love progressive metal, functional programming, and food. Despite looking 13, I have government documentation proving I’m over 30. I’m a former wildland firefighter and I’ve been attacked by woodland creatures of various sizes.

Elisha Giles

Elisha Giles

Technical Support Specialist

“…Life is a gift and I don’t intend on wasting it…” I’m a health coach and try to live my life as best as I can. When I’m not at work, I enjoy hiking, shooting, yoga, and traveling with my husband.

Backed by the best in SaaS and technology

Our success is your success. We mean it and some of the biggest names in tech do too. We’re backed by a team of some of the most successful founders, entrepreneurs, and VC firms in SaaS and technology, including Peak Ventures, Techstars, Seven Peaks Ventures, Launch Capital, Select Ventures, Bialla Venture Partners, Service Provider Capital, Josh James, Scott Dorsey, Tim Kopp, Rob Kunz, and Cory Reid.

peak ventures

Recognized as the best

We’re honored to be named a 2016 Red Herring 100 North America winner and to be awarded the 2016 CODiE for Best Customer Success Management Solution.

awards