More than a name

ClientSuccess is more than our name. It’s who we are. It’s in our blood. We’re obsessed with delivering an amazing experience, tangible value, and awesome solutions for our clients. We’re not just selling products. We’re focused on helping our clients deliver world-class client success, retention and growth.

How it all began

Why did we build ClientSuccess? Because our Founder, Dave Blake, has been a customer success professional himself for over a decade and has never found a solution that he loved, for him or his team. Dave knows what it’s like to be a CSM on a small team trying to manage success for a rapidly growing startup, as well as an executive managing a large, global organization with 100+ CSMs. At both ends of that spectrum, the solutions for managing customer success were the same: cobbling together a few fields on Salesforce, many spreadsheets, custom dashboards, and a whole lot of hustle. Does that sound familiar?

Well, he’s one of you. He’s been in your shoes and started ClientSuccess to build a solution that he would love, and that you will love.

Leadership team

We’re excited to serve you. Our success is your success. We mean it. We’ve assembled a leadership team and employee team of customer success managers, sales, marketing, support, product design, and engineering all-stars to produce amazing tools for you to improve your relationship with your customers. Reach out; we’d love to connect and hear your story.

Dave Blake

Founder & CEO

I’m a relationship guy and love taking care of clients. Otherwise, I’m usually found on the sidelines cheering on one of my 5 kids, all year round. I’m also a bit of a fan (err, fanatic) of BYU Football.

Jeremy Knudsen

CTO

Mark Stoddard

VP, Sales

Jarin Stevens

Director of Customer Success

I believe business is all about the people. We make companies successful by making the people successful both inside and outside the company. Outside of work, you’ll find me searching for a mountain to climb on my bike. I’m recharged by time with my family, and an early morning sun, while cranking a single-track!

TJ Ruff

Director of Sales

I’m passionate about working with people and problem-solving. I love traveling with my amazing wife, scuba diving, reading, and football. I believe every pizza can be a personal pizza if you try hard and believe in yourself.

Gregg Frohman

Director of Consulting

I enjoy collaborating with my clients to solve tricky problems that have been keeping them up at night. When I’m not helping clients, I can be found enjoying the great outdoors with my two daughters.

Backed by the best in SaaS and technology

Our success is your success. We mean it and some of the biggest names in tech do too. We’re backed by a team of some of the most successful founders, entrepreneurs, and VC firms in SaaS and technology, including Peak Ventures, Techstars, Seven Peaks Ventures, Launch Capital, Select Ventures, Bialla Venture Partners, Service Provider Capital, Josh James, Scott Dorsey, Tim Kopp, Rob Kunz, and Cory Reid.

peak ventures

Recognized as the best

We’re honored to be named a Red Herring 100 North America Winner for Most Innovative Customer Success Platform and to be awarded the 2016 & 2017 CODiE Award for Best Customer Success Management Solution.