This webinar will become one of your top 10 resources for running effective customer success efforts. Greg Daines, the CEO of Client Velocity (a highly sought after B2B customer success consulting firm), will share 3 surprising ideas, 3 deadly fallacies, and 3 essential insights for customer success.
Greg is an industry veteran and has been a highly rated speaker, 2 years running, at the CS100 Summit, the premier summit for customer success leaders.
The webinar was originally held on December 13th, 2017 at 11:00 am Mountain Time
In this webinar you will learn:
- Why customer happiness doesn’t necessarily equal increased retention
- Why customers don’t want just your product
- Why customer behavior is more important than technology
- The top three reasons customers churn and what to do about it
- Why your customer success team should be in the change management business