We all know that customer onboarding is vital, however failed onboarding is still one of the leading causes of churn at most companies. What’s up with that!?
Front loading customer relationships with flawless onboarding can be a game changer. But how can you build a complete onboarding program with limited resources?
The answer is to create premium onboarding packages and then charge for them! This leads to more accountable customers, better resources for your team, and enhanced respect from leadership.
In this session with Donna Weber CEO of Springboard Solutions you will learn how to:
- Explain why onboarding is the most important part of the customer journey
- Describe the benefits of charging for customer onboarding
- Design a go to market plan for premium onboarding packages
Join us on Thursday, Feb 25th at 12pm Mountain