Customer Success Webinar Series: Moving to a Partnership Kickoff Framework

You only have one opportunity to make a first impression, so make it count. Over the past few years we’ve observed that many SaaS companies jump from the sales process directly to the onboarding stage and miss a huge opportunity to align with their customers on their expectations, goals and plans moving forward. Join Kristi Faltorusso as she shares why and how they shifted to a Partnership Kickoff Model and how it’s transformed how they engage with customers to accelerate the partnership.