Recorded Customer Success Webinar
Most teams are trying to streamline their onboarding programs while enhancing the customer experience. Join Kristi Faltorusso, CCO of ClientSuccess, and Jason Weaver, Founder and CEO of AirDeck, as they discuss the various ways AirDeck has enhanced onboarding, resulting in faster time to value, stronger partnership alignment and increased efficiency.
About the Speakers
Jason founded and successfully exited from two technology companies including Shoutlet, a leading Social Media Management platform. Jason Weaver is a prominent author, and a thought leader in product innovation, usability and entrepreneurship. He is considered an authority in social media and mobile marketing. He frequently keynotes industry conferences, summits, and corporate events. His book, “Manager’s Guide to Online Marketing”, from the Briefcase Book Series (McGraw-Hill) is available at Amazon.com and Barnes and Noble (http://amzn.com/0071801871). Jason has also authored articles for world renowned publications, such as Mashable (http://mashable.com/author/jason-weaver) and Forbes.
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.