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Recorded Customer Success Webinar
webinar-july-16

Andrew Stapleton is the VP of Customer Success at G2Crowd, which is the world’s largest B2B software and services review site. Andrew has worked at G2 Crowd for the past 2 years, helping bring transparency to B2B software and services buying. Prior to G2 Crowd, Andrew was the Director of Customer Success at Salesforce, where he led a team of 15 customer success managers.

Date Held: Tuesday, July 16, 2019, 11:00 AM MDT

In this webinar you will learn:

  • The importance of customer advocacy and the impact it can have
  • How to capture the customer’s voice through reviews
  • How to use reviews to amplify the customer’s voice
  • How to identify when a customer is in the early stages of churn
  • Best practices for gathering reviews
Watch Recorded Webinar

Announcing ClientSuccess Goals: Deliver Measurable Results for Your Customers

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