Andrew Stapleton is the VP of Customer Success at G2Crowd, which is the world’s largest B2B software and services review site. Andrew has worked at G2 Crowd for the past 2 years, helping bring transparency to B2B software and services buying. Prior to G2 Crowd, Andrew was the Director of Customer Success at Salesforce, where he led a team of 15 customer success managers.
Date Held: Tuesday, July 16, 2019, 11:00 AM MDT
In this webinar you will learn:
- The importance of customer advocacy and the impact it can have
- How to capture the customer’s voice through reviews
- How to use reviews to amplify the customer’s voice
- How to identify when a customer is in the early stages of churn
- Best practices for gathering reviews