Recorded Customer Success Webinar
Andrew Stapleton is the VP of Customer Success at G2Crowd, which is the world’s largest B2B software and services review site. Andrew has worked at G2 Crowd for the past 2 years, helping bring transparency to B2B software and services buying. Prior to G2 Crowd, Andrew was the Director of Customer Success at Salesforce, where he led a team of 15 customer success managers.
Date Held: Tuesday, July 16, 2019, 11:00 AM MDT
In this webinar you will learn:
- The importance of customer advocacy and the impact it can have
- How to capture the customer’s voice through reviews
- How to use reviews to amplify the customer’s voice
- How to identify when a customer is in the early stages of churn
- Best practices for gathering reviews
Watch Recorded Webinar