Webinars
October 16, 2020
Author:
ClientSuccess

Customer Success Webinar Series: Delivering Customer Success at Scale

Peter Armaly, Senior Director of Customer Success at Oracle, joined us us on Oct 29th to share how leading companies deliver success at scale. Peter is a veteran of some of the largest tech companies like Oracle, BMC, Eloqua, and CA Technologies. This has given him unique insights into the challenges that come with driving success for large enterprises. We covered Peter’s 5 key areas to focus on when scaling up customer success: Executive Vision: Ensure you have C-level buy in to customer success Data Infrastructure: Do your research to ensure you have the right data & insights Collaboration: CS needs to work closely with other teams to drive alignment Operational Rigor: Building a CS operations function based on science and facts Alignment: Getting smart people in place and aligned around customer success

Customer Success Webinar Series: Delivering Customer Success at Scale

New mobile apps to keep an eye on

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What new social media mobile apps are available in 2022?

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Use new social media apps as marketing funnels

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Try out Twitter Spaces or Clubhouse on iPhone

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Try out Twitter Spaces or Clubhouse on iPhone

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Peter Armaly, Senior Director of Customer Success at Oracle, joined us us on Oct 29th to share how leading companies deliver success at scale.  

Peter is a veteran of some of the largest tech companies like Oracle, BMC, Eloqua, and CA Technologies. This has given him unique insights into the challenges that come with driving success for large enterprises.  

We covered Peter’s 5 key areas to focus on when scaling up customer success:

  1. Executive Vision: Ensure you have C-level buy in to customer success
  2. Data Infrastructure: Do your research to ensure you have the right data & insights
  3. Collaboration: CS needs to work closely with other teams to drive alignment
  4. Operational Rigor: Building a CS operations function based on science and facts
  5. Alignment: Getting smart people in place and aligned around customer success
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