ClientSuccess hosted Jay Nathan, Founding Partner and Managing Director of Customer Imperative for this month’s customer success webinar series: Where Should Customer Success Live and Who Owns the ARR Number?
Date Held: April 23, 2019, Tuesday at 11:00 am Mountain Time
In this webinar you will learn:
- Where should customer success live in your organization
- You will learn a model to determine ARR ownership
- What does it mean to “own” a customer
- How does customer relationship complexity factor in?
- You will learn two models (Inside Customer Success & Enterprise Customer Success)
- Who should own customer engagement activities