Donna Weber is the Customer Onboarding and Engagement Leader and President of Springboard Solutions Consulting, which specializes in customer onboarding, enablement and education programs for hi-tech companies.
Date Held: Tuesday, July 30, 2019, 11:00 AM MDT
This webinar will teach you to:
- Know the difference between onboarding accounts versus users
- Deal with customer user turnover
- Onboard new users and new organizations in existing accounts
- Onboard users to new product features and new products
- Onboard customers to their next phase of the customer maturity lifecycle