Join us for a hands on Customer Success best practices bootcamp, with Kristi Faltorusso, VP of Customer Success, at ClientSuccess. Hosted by Dave Blake, Founder/CEO of ClientSuccess, they will cover topics like: Customer Objectives Review Meetings, Account Transitions, Customer Offboarding, and Voice of Customer Programs.
The bootcamp will be held held every Tuesday in October at 1:00 PM, Eastern Time.
- Oct. 5 – How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend
- Oct. 12 – Executing Account Transitions that Excite Customers and Reduce Risk
- Oct. 19 – Customer Offboarding and Exit Interviews to End on a High Note
- Oct. 26 – Designing a Voice of Customer Program to Power Your Future
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the VP of Customer Success at ClientSuccess where she manages the post initial sales customer journey.