Live Webinar Series
Join us for a hands on Customer Success best practices bootcamp, with Kristi Faltorusso, Chief Customer Officer at ClientSuccess.
- Nov. 1 – Designing an Audit Process for Your Customers to Maximize Value
- Nov. 8 – Creating a Customer Success Board Deck that Tells a Story
- Nov. 15 – Internal QBR’s to Support Reflection, Planning and Action to Drive the Right Outcomes
- Nov. 22 – Zooming into the Right Data to Uncover Risk Themes to Tackle Strategically
- Nov. 29 – Designing and Leveraging an Effective Product Feedback Loop to Drive Innovation Your Customers Need
Kristi Faltorusso is an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Over the past decade she has helped many companies redefine Customer Success resulting in increased retention, long term revenue growth and customer advocacy. Kristi is currently the Chief Customer Officer at ClientSuccess where she manages the post initial sales customer journey.