Recorded Customer Success Webinar
Damien Howley – Chief Customer Officer at Nimbello
Tuesday, July 11
CS Revenue & Multithreading Engagement
Damien Howley is the author of Control Your Customer, A Guidebook for Customer Success Managers.
The CSM role is changing! Increasing post-sale revenue expectations requires new CS constructs and CSM skillsets. In this webinar, we explore:
– Some of the new responsibilities being placed on CSMs
– Models to guide and measure strategic engagement
– The impact to CSMs and tactics to help them succeed
Watch Recorded Webinar