Tuesday, November 9th at 1:00 PM EST / 10:00 AM PST
Customer Success has proven to be a growth center for a lot of businesses who have been able to sustain high retention and growth numbers resulting in a positive net revenue retention rate, but what if you could turn your growth center into a profit center. Join Pejman Pourmousa, SVP of Customer Success and Renewals at Lakeside Software, as he walks us through his proven transformation process in turning Customer Success into a service customers pay for. In this 60 minute webinar, you will learn how to get support and buy-in from stakeholders, resource planning and staffing and customer management.
About the Speaker
Pejman is an enthusiastic professional with extensive experience in delivering successful client outcomes by creating cutting-edge customer success strategies and driving comprehensive organizational redesign processes. His experience – coupled with his strategic leadership skills and in-depth knowledge of the SaaS customer lifecycle – has enabled him to design/support programs and grow teams at both established market leaders and startup organizations.
Continuously focused on driving positive business outcomes for organizations by aligning cross-functional teams on strategic objectives while revamping business processes and org structures to increase customer-centricity and improve revenue growth.