Customer Success Leadership Bootcamp: Course #5
Course 5 of the CS Leadership Bootcamp: lessons on scaled customer success, launching a customer community, using adoption data, and onboarding new CSMs.
TL;DR
- Course 5 of the ClientSuccess CS Leadership Bootcamp bundles four on-demand lessons led by Kristi Faltorusso.
- The lessons cover designing a scaled customer success program, launching a customer community before you feel ready, using product usage and adoption data to inform engagement, and onboarding new CSMs without a formal training team.
- Each lesson includes a downloadable presentation.
Lesson #1Designing a Scaled Customer Success Program That All Your Customers Will Benefit FromJoin Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through the best ways to design, launch and iterate on a Scaled Customer Success Program that will benefit all your customers. Learn how to leverage automation, customer marketing and a strategic 1:Many approach that can help empower and enable your customers.Lesson Materials: Download the PresentationLesson #2Launching a Customer Community Before You Think You’re ReadyJoin Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she guides you through the early stages of Customer community development. Can you keep a secret ... You can get started with the people and products you have at your disposal today. Learn how to effectively bring customers together as a v.1 and prepare yourself for your lifelong community journey.Lesson Materials:Download the 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Lesson #3Leveraging Product Usage and Adoption Data to Inform Your Customer Lifecycle Engagement and OutreachJoin Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she educates you on how to use customer product usage and adoption data to inform your strategy and drive your engagement. At the end of the day if customers are not using your product there is a problem they are looking for your help to solve.Lesson Materials:Download the PresentationLesson #4New CSM Onboarding - How to Get Your CSM Ramped without a Formal Training TeamJoin Kristi Faltorusso, Chief Customer Officer at ClientSuccess, as she walks you through her approach to onboarding and ramping new CSPs without a training and enablement team. Learn where to focus your time and efforts to get the most from each new hire as quickly as possible.Lesson Materials:Download the Presentation
Frequently Asked Questions
What does Course 5 of the CS Leadership Bootcamp cover?
What is a scaled customer success program?
See how ClientSuccess scales the playbook you've built.
Walk through it with a CS-led demo and see how it'd fit your team.